Circuit City

Dead

1949–2009

Fired its best salespeople to save money, then had nobody left who could sell anything.

Industry Retail
Headquarters Richmond, VA
Founded 1949
Died 2009
Peak employees 46,000
Peak revenue $12.4B (2007)
Cause of death Mismanagement

Circuit City was America's second-largest consumer electronics retailer, trailing only Best Buy. It pioneered the superstore format for electronics retail and was once featured in 'Good to Great' by Jim Collins as an example of a company that made the leap from good to great. The irony writes itself.

In 2007, Circuit City laid off 3,400 of its highest-paid, most experienced salespeople and replaced them with minimum wage workers. The logic was cost savings. The result was that the one advantage Circuit City had over online retail — knowledgeable staff who could help you choose a TV — evaporated overnight.

Combine that with a recession, competition from Best Buy and Amazon, and a stores that felt increasingly dated, and the outcome was inevitable. Circuit City filed for bankruptcy in November 2008 and liquidated all 567 stores by March 2009. The brand was later bought and revived as an online-only store by various entrepreneurs, none of whom made it work.

Timeline

1949

Samuel Wurtzel opens a TV store in Richmond, VA

1984

Rebranded from 'Wards' to Circuit City

1993

Launches CarMax used car division (later spun off)

2001

Featured in Jim Collins' 'Good to Great'

2007

Fires 3,400 experienced salespeople to cut costs

2008

Files Chapter 11 in November

2009

Liquidates all 567 stores by March

mismanagementretailelectronics2000s